Osedd Delivery & Returns Policies

Delivery Policy – Osedd

Effective Date: [18-03-2026]

Delivery Overview

We aim to deliver your order quickly, reliably, and with care.
All UK orders include free standard delivery. Every purchase also contributes to our donation programme — delivering both your order and meaningful impact.

Processing Times

* Orders are processed within 1–2 working days
* Orders placed on weekends or holidays are processed the next working day

UK Delivery

Free Standard Delivery:
* Delivery time: 3–5 working days
* Available on all UK orders

International Delivery

* Europe: 3–7 working days
* Rest of World: 5–10 working days
Shipping costs are calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Customs & Duties

International orders may be subject to customs duties or import taxes. These are the responsibility of the customer.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us:
[Insert Email Address]

Our Commitment

Every order supports our one-for-one donation programme. We aim to deliver efficiently while continuing to create meaningful impact.

Returns & Exchanges Policy – Osedd

Effective Date: [18-03-2026]

Our Approach

At Osedd, every purchase makes an impact.
For every item you buy, we donate one to someone living outdoors. Because this commitment is made as soon as your order is placed, our returns approach prioritises exchanges.

Exchanges (Recommended Option)

If your item isn’t quite right, we offer exchanges.
* Item must be unused and in original condition
* Returned within 14 days of delivery
* In original packaging (where possible)

Refunds

Under UK consumer law, you have the right to request a refund within 14 days of receiving your order.
Items must be returned unused and in original condition.
Refunds will be processed once the item has been received and inspected.

Return Shipping Costs

Customers are responsible for return shipping costs for exchanges and refunds.
We recommend using a tracked service.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
We will replace the item or provide a full refund.

Non-Returnable Conditions

We cannot accept returns for:
* Worn or used items
* Items returned outside the timeframe
* Items not in original condition

Contact Us: Oseddoutdoors@gmail.com